Elevated servicing and asset management for a large asset manager

A large asset manager had built a portfolio of approximately 80 highly complex loans representing $2.5 billion in unpaid principal balance. The firm also recently took on a portfolio from an equity funding partner with several defaulted loans. The company was using a large servicer which did not have the expertise to effectively manage such a complex loan portfolio. Additionally, the firm had also undergone a leadership change, and saw an opportunity to engage a more qualified, institutional-grade partner to elevate its servicing and asset management.

SitusAMC assigned a dedicated relationship manager, providing a single point of contact for the client and streamlining all interactions. The team worked quickly to conduct a thorough analysis of the portfolio to identify risks and opportunities. SitusAMC upgraded almost every aspect of how the portfolio was being serviced and managed, including Quarterly Asset Reviews to provide deeper intelligence on the portfolio.

By elevating the client’s approach to servicing and asset management, streamlining workflows, providing surety of execution, and delivering better insights, SitusAMC empowered the client to make more informed decisions about its portfolio. The success of the relationship led the client to name SitusAMC as the Special Servicer on nine of the distressed loans in its portfolio.