Helped a rapidly growing real estate investment firm level up its approach to primary servicing

Founded shortly after the Global Financial Crisis, a real estate investment firm had seen rapid growth, deploying more than $1 billion of capital and building a portfolio of 40 commercial real estate (CRE) floating-rate, structured finance loans. Despite initial success, the firm’s approach to servicing and asset management lacked the sophistication required. The core primary servicing was outsourced to a third-party fund accounting firm which was not well-versed in CRE servicing best practices. In-house resources handled asset management, straining the team and limiting its ability to take on new loans efficiently or effectively. The firm wanted to enhance its approach and create an institutional-grade solution that would elevate overall portfolio management, improve efficiencies and provide confidence to the firm’s investors.

Needing proven experience and a highly rated servicer and asset manager, the firm reached out to SitusAMC. SitusAMC dove deep into the firm’s portfolio, identifying pain points and opportunities. Armed with that knowledge, the SitusAMC team devised a customized approach to provide institutional-grade servicing that met the firm’s unique needs and provided the flexibility to facilitate its growth.

By centralizing servicing functions under SitusAMC, the firm was able to establish a best-in-class approach to asset management, deploying sophisticated, proven processes that brought the firm and investors surety of execution. Additionally, SitusAMC helped the firm transition from a fixed-cost, in-house servicing model to a variable-cost approach that could scale with the firm’s portfolio. This approach empowered the company to expand and seize opportunity in a dynamic market.